Grahak roadmap

Grahak is built to bring customer conversations into your product — and keep them there.

It starts with a simple goal: make it easy for customers to talk to you, and for you to respond with full context. From there, it expands into a lightweight communication layer for your product.

v1 — Closed-loop customer conversations

This is what you get when you join today.

• • Customers can report bugs, request features, and ask questions inside your product
• • Every conversation stays persistent — no lost context
• • Your team manages everything in one shared inbox
• • Attachments supported from day one (screenshots, images, videos)
• • Two entry points: in-app widget / popover and a dedicated help page
• • Threads can be resolved with updates from your team

Grahak v1 is intentionally focused. It is not a support desk, not a feature board, not a CRM — just a clean, reliable loop between you and your users.

v2 — Product communication loop

Once conversations exist, the next step is closing the loop publicly.

• • Feature requests become visible
• • Roadmap view for your users
• • Changelog and product updates
• • Product announcements
• • Notifications when something ships
• • Updates tied back to original conversations

The goal: turn private feedback into visible product progress.

v3 — Lightweight SaaS control layer (ambitious)

This is a longer-term direction and will only be built based on demand.

• • User activity timeline
• • API logs and error alerts
• • Status page and incidents
• • Churn risk signals
• • Basic customer health indicators

The goal is to give early-stage SaaS teams a simple control layer without the complexity of full tools.

This is not planned immediately. It will only be built if users actually need it.

Why this matters

If you join early, you're not just using Grahak — you're shaping what it becomes.

• • Influence product direction
• • Lifetime pricing ($10/month)
• • Direct access to the builder

This roadmap is not fixed. It evolves with the people who use it.